What should I do if my smart device cannot find my Bulb Holder?
You may re-connect the product and Bluetooth by click on "Power" button to reboot.
Why is Remote Access not working on my Bulb Holder?
The main situations which may cause Remote Access failure is your device are out of the Bluetooth signal range.
If my bluetooth goes down, will my Bulb Holder continue to work?
Yes. Bluetooth connection issues will not affect rules that are stored on the app. It will only affect Remote Access. Meaning, the rules that you have set up will still function.
Can the Bulb Holder be controlled by more than one smart device?
Through our Mob-Mob App. Controlling your network is not just limited to one device. To know more on how you can control your network, click here.
How do I update the firmware of the Bulb Holder?
When firmware updates are available, an alert will be displayed on the App to update the device to the latest firmware.
What should I do if my smart device cannot find my Smart Plug?
You may re-connect the product and Bluetooth by click on "Power" button to reboot.
Why is Remote Access not working on my Smart Plug?
The main situations which may cause Remote Access failure is your device are out of the Bluetooth signal range.
If my bluetooth goes down, will my Smart Plug continue to work?
Yes. Bluetooth connection issues will not affect rules that are stored on the app. It will only affect Remote Access. Meaning, the rules that you have set up will still function.
Why is Remote Access not working on my Wall Switch?
The main situations which may cause Remote Access failure is your device are out of the Bluetooth signal range.
How do I update the firmware of the Wall Switch?
When firmware updates are available, an alert will be displayed on the App to update the device to the latest firmware.
